Billing Terms & Conditions
Last Updated: September 19, 2026
These Billing Terms & Conditions explain how payments, billing, and refunds are handled when you purchase products from VELMORZA.
Payment Methods
We accept the payment methods made available during checkout.
Available payment methods may vary depending on your location, the payment provider, and the payment options enabled on our store.
All applicable payment options and any available payment details will be displayed during checkout before you complete your purchase.
Payment Authorization
When you place an order, your selected payment provider may authorize or verify the payment transaction.
An order will generally begin processing after the payment has been successfully authorized and confirmed.
If payment authorization is unsuccessful, we may be unable to process the order until a valid payment method is provided.
Billing Information
Customers are responsible for providing accurate and complete billing and payment information during checkout.
Incorrect, incomplete, or outdated billing information may result in payment delays, failed transactions, or order cancellation.
If additional information is required to verify a payment or order, we may contact you using the contact information provided during checkout.
Prices and Charges
Product prices are displayed on the relevant product pages and during checkout.
The total amount payable will be shown before you complete your purchase and may include applicable shipping charges, taxes, or other charges where required.
Prices and availability may change from time to time. Any changes will not affect an order that has already been successfully placed and confirmed, except where required by applicable law or in the event of an obvious pricing error.
Payment Security
Payments are processed through secure third-party payment providers and payment processing services.
VELMORZA does not intentionally request or store your complete payment card details on our website. Payment information may be handled directly by the applicable payment processor in accordance with its own terms and privacy practices.
Failed or Declined Payments
If a payment fails, is declined, or cannot be completed, your order may remain pending or may be cancelled.
You may be asked to provide another valid payment method before your order can be processed.
Duplicate Charges
If you believe that you have been charged more than once for the same order, please contact us as soon as possible with your order number and relevant payment details.
We will review the transaction and assist with resolving any confirmed duplicate charge.
Refunds
Approved refunds are generally issued to the original payment method used for the purchase.
Refunds are processed in accordance with our Refund & Return Policy.
Once a refund has been processed, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Order Cancellation
Where permitted, an order may be cancelled before it enters processing or shipping.
Once an order has been processed or shipped, cancellation may no longer be possible and the order may instead be subject to our Refund & Return Policy.
Contact Us
For questions regarding payments, billing, charges, or refunds, please contact:
VELMORZA
Operated by CODI STUDIO LLC
Business Address:
320 Edgewood Dr
Nicholasville, KY 40356
United States
Email: support@velmorza.shop
Phone: +1 202 964 5536
Please include your order number whenever possible so that we can assist you more efficiently.