Refund & Return Policy

Last Updated: September 19, 2026

At VELMORZA, we want our customers to have a clear and straightforward experience when purchasing from our store.

If you are not satisfied with an eligible purchase, you may request a return within 30 calendar days of the date your order was delivered, subject to the conditions below.

Return Eligibility

To be eligible for a return, the item must generally be:

  • Unworn and unused

  • In its original condition

  • Free from damage, stains, odors, or alterations

  • Returned with original tags and packaging when applicable

Items that have been worn, washed, altered, damaged, or otherwise used may not be eligible for a return.

How to Request a Return

Please contact our customer support team before sending any item back.

Your return request should include:

  • Your order number

  • The item or items you would like to return

  • The reason for the return

We will provide return instructions after reviewing your request.

Please do not send items to our business address unless our customer support team has provided return instructions.

Return Shipping Costs

Unless an item is incorrect, damaged, or defective, the customer is generally responsible for the cost of return shipping.

Original shipping charges are generally non-refundable unless the return is due to an incorrect, damaged, or defective item, or otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Photos of the item and packaging, when applicable

We will review the issue and, where appropriate, provide a replacement, refund, or other suitable resolution.

Refunds

Once an approved return has been received and inspected, we will determine whether it meets the return requirements.

Approved refunds are generally issued to the original payment method.

We generally process approved refunds within 5–10 business days after the return has been approved.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

Exchanges

We may offer exchanges depending on product availability.

Please contact us before returning an item if you would like to request an exchange. An exchange may not be available when the requested replacement size, color, or product is out of stock.

Non-Returnable Items

Certain items may not be eligible for return where permitted by applicable law, including:

  • Personalized or customized products

  • Final-sale items clearly identified as non-returnable

  • Products that cannot be resold for health, hygiene, or other applicable reasons

Any applicable non-returnable conditions will be stated on the relevant product page or at the time of purchase.

Late Return Requests

Return requests submitted more than 30 calendar days after delivery may not be accepted unless otherwise required by applicable law.

Contact Us

For questions about returns or refunds, please contact:

VELMORZA
Operated by CODI STUDIO LLC

Address:
320 Edgewood Dr
Nicholasville, KY 40356
United States

Email: support@velmorza.shop
Phone: +1 202 964 5536

Please include your order number whenever possible so that we can assist you efficiently.