Refund Policy
Last Updated: August 25, 2026
We want you to be satisfied with your Velmorza purchase.
If you are not satisfied with an eligible product, you may contact us to request a return or refund.
Return Requests
Please contact our customer support team before sending any item back.
Your request should include your order number and a description of the reason for the return.
Condition of Items
Returned items should generally be:
- Unworn
- Unused
- In their original condition
- With original tags and packaging when applicable
Items that show signs of use, damage, washing, or alteration may not be eligible for a refund.
Refunds
Once an approved return is received and inspected, we will determine whether it qualifies for a refund.
Approved refunds are generally issued to the original payment method.
Your bank or payment provider may require additional time to make the refunded amount available.
Exchanges
If an exchange is available for the purchased item, please contact us before returning the product.
Availability of replacement items may affect exchange options.
Non-Returnable Items
Certain products may not be eligible for return where permitted by applicable law, including products that are personalized, final sale, or otherwise specifically identified as non-returnable.
Damaged or Incorrect Items
If you receive an incorrect, defective, or damaged item, contact us as soon as possible so we can review the issue and provide an appropriate solution.
Contact
Velmorza
2106 S Fern Ave
Ontario, CA 91762
United States
Phone: +1 202-964-5346
6. Contact Information
Contact Us
Have a question about an order, product, shipping, or anything else?
We're here to help.
Velmorza
Address:
2106 S Fern Ave
Ontario, CA 91762
United States
Phone:
+1 202-964-5346
Website:
velmorza.shop
Customer Support
For order-related questions, please include your order number whenever possible so we can assist you faster.
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