Frequently Asked Questions

How can I place an order?

Browse our collections and select the product, size, and quantity you would like to purchase. Add the item to your cart and proceed through the checkout process to complete your order.

How do I know which size to choose?

Please review the size information and sizing details provided on the individual product page before placing your order. If you need additional assistance with sizing, please contact our customer support team.

How long does delivery take?

Orders are generally processed within 1–3 business days.

Shipping transit typically takes approximately 4–7 business days.

The estimated total delivery time is therefore 5–10 business days.

Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside our control.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Please allow some time for the carrier's tracking system to update after your order has been dispatched.

Can I change my shipping address?

If you need to change your shipping information, please contact us as soon as possible after placing your order.

We will do our best to assist, but we cannot guarantee that changes can be made after an order has entered processing or has been shipped.

What payment methods do you accept?

Available payment methods are displayed during checkout and may vary depending on your location and the payment options enabled on our store.

Can I return an item?

Eligible items may be returned according to the terms and conditions outlined in our Refund Policy.

Please review our Refund Policy for information about return eligibility, time limits, and the return process.

What if I receive a damaged item?

Please contact us as soon as possible if your order arrives damaged.

Include your order number and, when applicable, clear photos of the damaged item and packaging. We will review the issue and assist you with the appropriate next steps.

What if my order is delayed or does not arrive?

Delivery times are estimates and occasional delays may occur.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team with your order number so we can assist you.

Do you ship internationally?

We currently ship orders within the United States.

Any future changes to our shipping destinations will be reflected in our Shipping Policy and at checkout.

How can I contact Velmorza?

For questions about products, orders, shipping, returns, or other customer support matters, please contact us:

VELMORZA
Operated by CODI STUDIO LLC

Email: support@velmorza.shop
Phone: +1 202 964 5536

Business Address:
320 Edgewood Dr
Nicholasville, KY 40356
United States