Frequently Asked Questions

How can I place an order?

Browse our collection, select the product and size you want, add it to your cart, and complete the checkout process.

How do I know which size to choose?

Please check the size information provided on the individual product page before placing your order.

How can I track my order?

When tracking is available, tracking information will be sent to you after your order has been shipped.

Can I change my shipping address?

If you need to change your shipping information, contact us as soon as possible. We cannot guarantee that changes can be made after an order has entered the shipping process.

What payment methods do you accept?

Available payment methods are displayed during checkout and may vary depending on your location.

Can I return an item?

Eligible items may be returned according to our Refund Policy.

What if I receive a damaged item?

Contact us as soon as possible with your order number and photos of the damaged product so we can review the issue.

How can I contact Velmorza?

You can contact us at:

+1 202-964-5346

or by mail at:

2106 S Fern Ave, Ontario, CA 91762, USA