Shipping Policy

Last Updated: August 25, 2026

At Velmorza, we work to make your shopping experience simple and convenient, from checkout to delivery.

Order Processing

Orders are processed after successful payment confirmation.

Processing times may vary depending on product availability, order volume, weekends, and holidays.

Shipping Time

Estimated delivery times and available shipping options are displayed during checkout when available.

Delivery times are estimates and are not guaranteed unless specifically stated otherwise.

Tracking

When tracking information is available, it may be provided to you through your order confirmation or shipping notification.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

Delays

Shipping delays may occur because of carrier issues, weather, holidays, customs procedures, incorrect addresses, or circumstances outside our control.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible with your order information.

We may request photographs or additional information to assist with the investigation.

Contact

Velmorza
2106 S Fern Ave
Ontario, CA 91762
United States
Phone: +1 202-964-5346