Last Updated: September 19, 2026
Thank you for shopping with VELMORZA.
We aim to process and deliver your orders as efficiently as possible while providing clear and reliable shipping information.
Order Processing & Handling Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or U.S. public holidays will begin processing on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Times
We currently ship orders within the United States.
The estimated delivery time is:
5–10 business days total, including order processing and shipping transit time.
This estimate consists of:
- Order processing and handling: 1–3 business days
- Shipping transit: approximately 4–7 business days
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, or other circumstances outside our control.
Shipping Costs
Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.
Any free shipping promotions or shipping discounts will be clearly displayed on our website and/or at checkout.
Order Tracking
After your order has been shipped, we will provide tracking information by email when tracking is available.
Please allow some time for the carrier's tracking system to update after the package has been dispatched.
Delivery Delays
We work with our shipping carriers to deliver orders within the estimated timeframe. However, delays may occasionally occur due to circumstances outside our control, including severe weather, carrier disruptions, holidays, or other transportation issues.
If your order has not arrived within the estimated delivery timeframe, please contact us so that we can assist you.
Incorrect or Incomplete Shipping Information
Please carefully review your shipping information before completing your order.
VELMORZA is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete shipping address provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible after placing your order. We will do our best to assist, but we cannot guarantee that changes can be made after an order has entered processing or has been shipped.
Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us as soon as possible.
For damaged packages, please provide:
- Your order number
- A description of the damage
- Photos of the damaged item and packaging, when applicable
We will review the issue and work with the shipping carrier when necessary to determine the appropriate resolution.
Customs & Import Duties
VELMORZA currently ships within the United States.
If international shipping becomes available in the future, any applicable customs duties, taxes, or import fees imposed by the destination country will be disclosed as applicable.
Contact Us
If you have any questions about your order or our Shipping Policy, please contact us:
VELMORZA
CODI STUDIO LLC
320 Edgewood Dr
Nicholasville, KY 40356
United States
Email: support@velmorza.shop
Phone: +1 202 964 5536